Seaport Enhanced Team QA

Quality is an essential part of all work assignments for TEA. As a precondition to membership on the TEA Team, all Team members have agreed to apply TEA's Quality Assurance Plan (QAP). Our QAP is designed to provide high quality control and low risk to the Government. The process of building quality into our work begins during the bidding phase by establishing clear requirements and objectives necessary to ensure a top quality deliverable. Every effort is made to ensure that quality is built into the deliverable through careful assignment of personnel to each task order and providing the resources required to do the job right the first time.

Quality Assurance reviews are part of all our work processes. Our QAP ensures that all deliverables and products meet or exceed all specifications, are technically sound and operationally ready. TEA has applied our QAP to all our contracts, including multiple, concurrent multitask order contracts with great success, we know our method is sound and our customers know we deliver quality.

Another important feature of our QAP-responsibility and accountability for quality deliverables vested in the Program Manager. The Project Manager performs ongoing quality evaluations as part-and-parcel of his daily management responsibilities. Managers who execute task orders under this contract are required to maintain appropriate quality assurance standards, either as specified by the customer or as per best industry practices according to the definition of quality as "fitness for intended use."

When particularly high quality standards must be achieved, the Program Manager may designate a Quality Assurance Director on a task order to help focus special attention on achieving the desired quality standard. On the TEA Team, the Project Manager and Quality Assurance Directors are all empowered to change work processes and assign resources on the spot to address deliverable quality issues.

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